Introduction
Longwood Community Woodland (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, shop, or contact us.
Information We Collect
We may collect the following types of personal information when you interact with our website:
-
Name and contact details (such as email address and telephone number) when you contact us or complete forms.
-
Payment and billing details if you make a purchase through our online shop.
-
Technical information such as your IP address, browser type, and browsing behaviour (collected automatically through cookies – see our [Cookie Policy]).
How We Use Your Information
We use your information to:
-
Respond to enquiries and provide customer support.
-
Process orders, payments, and deliveries from our online shop.
-
Keep records of volunteering, donations, or participation in community projects (where applicable).
-
Improve our website, services, and communication.
-
Comply with legal or regulatory requirements.
Sharing Your Information
-
We do not sell or share your personal data with third parties for marketing purposes.
-
We may share data with trusted service providers (such as payment processors or delivery services) only where necessary to complete your request or order.
-
We may disclose information if required by law.
Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes described above, or as required by law.
Your Rights
You have the right to:
-
Access the personal data we hold about you.
-
Request correction of inaccurate or incomplete data.
-
Request deletion of your data where it is no longer needed.
-
Object to processing or restrict how your data is used in certain circumstances.
-
Withdraw consent where we rely on it (e.g., for email communications).
To exercise these rights, please contact us via our [Contact Page].
Security of Your Information
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
This website uses cookies to improve your browsing experience and to understand how the site is used. Cookie preferences and consent are managed through the CookieYes plugin, which allows you to control which cookies you accept or reject at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions about this Privacy Policy or how your data is used, please get in touch through our CONTACT PAGE.